A long-time client reached out with that familiar, pre-review dread — the feeling leaders get when they know the conversation might drift into territory they can’t budget for, can’t justify, and can’t wiggle out of without disappointing someone important. The client...

My husband and I met at a TriMetrix training.I know – it sounds too ironic – but it’s true. Back in 2013, both of us were sitting in a TTI class learning how to debrief the TriMetrixHD – the very model that would one day reveal our supposed “incompatibility.”We didn’t...

Hiring a General Manager should have solved problems — not created new ones. Yet this fourth-generation, family-owned company learned the hard way that when culture and motivators collide, even a résumé full of wins can turn into a costly mismatch. The Search My...

The Situation When I first sat down with the owners of a family-owned commercial refrigeration company, they were at a crossroads. The husband-and-wife team was ready to retire, but they didn’t have anyone in place to carry the business forward. They had great people...

The Sales Candidate Who Seemed Like a Sure Thing Every hiring manager has had that moment: the candidate walks in and immediately fits the mental picture. The handshake, the confidence, the energy. That was this candidate. He was a sales consultant (and owned his own...

Succession planning in family businesses is never simple.Parents dream. Children inherit expectations. And somewhere in the middle sits the reality of what drives job satisfaction and fulfillment. This is the story of a father, a daughter, and the discovery that...

Letting someone go is never easy. Especially when the person is well-liked, deeply caring, and believes they’re doing the right thing. This is the story of how one company faced that challenge — and how a TriMetrix assessment revealed why the misalignment could not be...

Some hires simply click. When Kelly first came through our client's hiring process, our feedback was immediate: “This one looks like she would be a rockstar customer support person.” Polished, kind, and thoughtful in her responses, she had the presence you want...

Hiring isn’t just about what people can do. It’s about what they’re driven to do. This case highlights what happens when a candidate’s skills and style look right on the surface, but the motivators underneath tell a different story. The Interview...

Hiring decisions aren’t just made in the interview.Sometimes, they’re made in the moments after — when the true behavior starts to emerge. This case? A textbook example. The Interview The candidate was polished and prepared.She impressed in the interview,...

A TriMetrix Tale of Team Misalignment, Emotional Bias, and Hard Truths From the outside, JT looked like a high-potential leader. She was smart. Detail-oriented. Experienced in finance. She even described herself as “passionate about teaching others how to make better...

We’ve all had that moment in an interview – the candidate is warm, engaging, and genuinely likable. Your instinct says, “She’s the one.” That’s exactly what happened with one of our clients hiring for an Office Manager role. The candidate had a high I/S behavioral...

Even experienced hiring managers can get blindsided. In one recent case, a client was hiring for a sales role. The candidate came highly recommended. His interview went well. His references were solid. He said he wanted the job. But within weeks of being hired, things...

Since younger generations are never going away (and more and more are coming all the time), it’s time to take action (Get off your ass-ets) to find out what those of the younger generation really want from their work and how to reward them for what they are motivated...